FAQS

Purchasing

Q: I love the products you carry. Can I purchase them directly from you?

A:  You can! please visit the online shop at  shop.hipmommies.ca. Only brick & mortar retail stores can purchase wholesale goods from Hip Mommies.  If you want to purchase one of our products to use with your family, and you rather shop in store, please view our map to find a stockist in your area already carrying our stuff. And thank you for supporting small business!

Q: I can’t see the prices. How much are your products?

A:  If you are looking for wholesale pricing, you’ll need an account to see this information.  Once you have one, you’ll be able to login and have access to all of the products we carry. The suggested retail pricing of each of the products we carry can be seen on the brand specific page, or on our online shop.  

Ordering

Q: How do I place an order?

A: Any way you want! Feel free to use our system, phone, fax, or email your order to us – whatever you’re most comfortable with. We think the easiest way is to use our online ordering system, but hey, whatever works.

Becoming a Retailer

Q: I own a retail store and would like to carry your products. How do I get started?

A:  You can start by visiting this page and filling in the form.  We’ll review your submission and contact you about setting up your account.

Q: Are there any reasons why my store won’t be approved to sell your products?

A:  The most likely reason would be that you don’t have a physical location. Brick & Mortar only at this time.

We believe in ethical business practices.  If we already do business with a store across the street from you, there may be a problem if you want to carry the same product.  That being said, we discuss and use common sense when it comes to product placement and stores in close proximity of each other.  

We also do not sell to group buy websites, co-ops, Facebook stores or online liquidation websites.  Hip Mommies retailers are prohibited from selling our products on ebay, amazon, shop.ca or other sites of that nature.

Q: How do I get listed on your retailers page?

A:  We require at least three orders before adding your store to our roster.  If you do not see yourself listed, contact us and we will make sure that your store is added.

Q: My store is opening in a couple of weeks and I need to get inventory asap. How soon can I receive product?

A:  Once approved, setting up your account is simple.  We ship on a daily basis and it’s not rare to get orders shipped literally hours after they’re placed.  We accept Visa, MasterCard and Electronic Money Transfers. (Through Interac, not Paypal.)

Q: I own a small boutique. Do you have minimum ordering requirements?

A:  We do, but we’re in this together with our clients.  We understand that it may not be possible to handle a ton of inventory, and we’ll try our best to accommodate.  Just give us a call and we will see what we can do.

Retailer Tools

Q: I need a hi-res image of a product and I cannot find it on your site. Do you have one somewhere else?

A:  Feel free to reach out to us in case we can help you find something.  We do photoshoots for our brands, and have a tonne of goodies on our dropbox.

Pricing

Q: Can I price your products any way I like?

A: We ask that you respect the MSRP.  We believe in competition, but we do not approve of shady sales tactics that undermine both the product we provide and the network of retailers across the country you’re a part of.

Shipping

Q: Where do you ship to?

A: We ship everywhere in Canada.  If you have a store, we’ll find a way to get it to you.

Q: Who do you ship with?

A: We use an array of couriers and depending on the size of the order, look for the most cost efficient service.  If you have an account with a specific courier and prefer to use it, we are happy to oblige.

Q: Where do you ship from?

A:  Just outside of Toronto, Canada.

Q: Can we pick up our order?

A:  Absolutely.  We ask that you coordinate a date and time, but yes, come on by!  

Distribution

Q: I have a really great product and would love Hip Mommies to distribute it! How do I go about this?

A:  Great! We’re always looking!  Please visit this page and fill out the form.  Let us know all about your product, and we will be in touch!

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